We stay true to your brand values and culture
When your best customer or client is a late payer
We understand how awkward it can feel taking action to recover a debt from your best customer or client.
We take a diplomatic but firm approach. We discuss the situation with the debtor and try to resolve any problems so that we can reach an agreement on your behalf.
However, you should bear in mind that customers and clients who do not pay their debts may not be as valuable as you thought! Good customers and clients will usually appreciate their suppliers adopting firm credit control and, in our experience, will often wish to retain the working relationship after the debt has been paid.
Assertive but respectful and courteous
We recognise that brand values and culture are an important ingredient of business. We understand the potential conflict between the need to recover debts and the desire to maintain your business personality and reputation.
Our approach to collections is both positive and direct. We make sure that your customers/clients understand the need to make payment and what further action will be taken in the event of non payment.
But in doing so our collectors always remain calm. We are never aggressive or abusive and will not use illegal methods or intimidating behaviour. In short, we uphold your brand and image throughout the collection process.
Commercially and legally astute tactics at your disposal
Expertise you can count on
We are backed by insolvency practitioners, Portland Business & Financial Solutions. Our combined expertise means you really are in good hands:
- A thorough knowledge of contract law and debtor behaviour across many commercial sectors for clients from sole traders to SMEs to national companies
- The option of legal action to improve the prospects of full recovery
- The ability to apply forensic level analysis to the trading accounts of your debtors for crucial insights into the best way forward
Avoiding legal action wherever possible
We do our best to collect your debts without court action. Not only is this best for your business in most cases but courts expect you to have made all reasonable efforts to recover your debt or resolve any dispute before starting legal action.
Our approach combines both written and verbal requests and is proportionate to each case's history.
Although we are focused on full recovery for you, sometimes an amicable resolution is the best option, especially when the debt is disputed. We'll always clear it with you before we negotiate on your behalf.
We find that the real threat of pursuing debtor insolvency or bankruptcy improves your debt recovery prospects without recourse to legal action.
Taking legal action when necessary
When it becomes clear that demands for payment are getting you nowhere or there is the suspicion that your debtor is being deceitful, pursuing your claim through the county court or via the insolvency process become options worth considering.
We will guide you on the best course of action and assist you at every step throughout the legal collection process. We’ll make sure you comply with the appropriate legislation, and avoid you incurring unnecessary delay or penalties which the court can impose.
Secure and responsive keeping you in control
Secure data transfer to save you time
Once we’ve given you a login, you can send us volume instructions by secure data transfer to our case management system. Receiving a fully outsourced sales ledger in this way avoids unnecessary delay and the possibility of data input error.
Real time reporting
Our Case Track system gives you secure access to the real-time status of each collection instruction. You see the history of any case and can email instructions to our case handler. The system also provides access to a suite of management information for download and printing when you need it.
Same day transfer of received payments
Cash flow is vital to any business and never more so than when chasing late payments. When cleared funds are received by us from one of your debtors we provide same-day transfer of the funds whenever possible, direct to your bank account.